Privacy Policy
Privacy Policy
At Charming and Cheerful Properties, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you book and stay at our properties or interact with our website.
1. Information We Collect
We collect the following types of personal information from guests:
- Personal Details: Name, email address, phone number, home address, and payment information.
- Booking Information: Dates of stay, number of guests, property details, and special requests.
- Payment Information: Credit or debit card details for processing payments.
- Device Information: IP address, browser type, and other technical details for website functionality.
- Communication: Any additional personal information you provide when communicating with us (e.g., inquiries, feedback).
2. How We Use Your Information
We use your personal information to:
- Process Reservations: Facilitate your booking, confirm reservations, and communicate important details regarding your stay.
- Payment Processing: Securely process payments for your reservation.
- Provide Services: Offer additional services such as check-in details, guest support, and property amenities.
- Improve User Experience: Enhance our website, ensure functionality, and address technical issues.
- Marketing Communication: Send promotional offers, newsletters, and updates (if you have opted in to receive such communications).
- Legal Compliance: Comply with any legal obligations or requests from law enforcement authorities.
3. Data Protection and Security
We take your privacy seriously and implement various measures to protect your personal information, including:
- Encryption: We use industry-standard encryption protocols (e.g., SSL) to secure your personal and payment data during transmission.
- Access Control: Only authorized personnel have access to your information, and they are trained to handle it confidentially.
- Third-Party Security: We only share information with trusted third-party service providers who help us process payments or bookings, and they are required to adhere to strict privacy and security protocols.
4. Third-Party Sharing
We will not share your personal information with third parties except:
- Payment Processors: To facilitate payments through secure third-party services.
- Legal Obligations: To comply with legal requirements, enforce our terms and conditions, or protect our rights.
- Service Providers: We may use third-party platforms for website hosting, marketing communications, or property management services, but only as necessary and under strict confidentiality agreements.
5. Cookies
Our website uses cookies to enhance your browsing experience by:
- Tracking User Preferences: Cookies help us remember your preferences and tailor the website accordingly.
- Analytics: We use analytics tools to understand website traffic and improve usability.
- You may control cookies through your browser settings, but disabling cookies may affect your ability to use certain features on our website.
6. Your Rights
You have the right to:
- Access and Update Information: Request access to or update your personal information at any time.
- Opt-Out of Marketing: Unsubscribe from marketing emails by following the link at the bottom of our communications or contacting us directly.
- Data Deletion: Request the deletion of your personal information from our systems, except where we are legally required to retain it.
7. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected information from a minor, we will take steps to delete it.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the updated policy will take effect immediately upon posting. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us at: host@charmingandcheerful.com
